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After the Additional Paid Service is provided in proper quality, the money spent on its purchase is non-refundable. If the service was not fully provided or was provided in an inadequate quality (the balance of the personal account was not replenished, or the replenishment amount differs from the calculated amount at the time of the order), the consumer has the right to refuse the service by contacting via email, and receive a full refund of its cost or a similar service.
The period for considering claims and refunding money is 15 business days.