We offer a 30-day money-back guarantee if you cannot connect to our VPN servers use all the VPN connections in your package
We do not offer a refund in the following cases:
The service is provided "as is". We cannot guarantee that our service will unblock certain sites. The fact that you cannot access the site using RocketVPN cannot be the reason for requesting a refund. You can test our service before purchasing by our 24 hours TRIAL promo code. We do not return money for speed problems, because we have a money-back guarantee for all of our premium servers, where you can check the speed on any VPN server. If RocketVPN stops working due to a violation of our Terms of Service Agreement, you are not entitled to a refund. PayPal subscription payments will automatically be refunded to your PayPal account. Also, be sure to first test the RocketVPN service on other operating systems or devices (for example, iPhone / Android) before switching to a premium subscription. At our discretion, if we think that you intend to use our service for malicious purposes (for example, spamming, network attacks, etc.), we can close your account. If you want to return money for some of our add-ons (private IP addresses or NAT firewall), we will only refund the money in the form of a RocketVPN loan (no refund possible) and, accordingly, while using the above-mentioned add-on. on. If you experience technical difficulties, please contact our support team at firstname.lastname@example.org before requesting a refund, as they will be happy to solve any problems. 99% of problems can be solved without the need for a refund. If you are entitled to a refund, we will give you a refund within 3 business days.
Priority refund method:
We can also return the money to a credit card, but the commission may be charged.
All refund charges (if charged) on the customer side.